Refund Policy

7-Day Review Window

Customers should test access on their device and network as soon as activation is completed. If a service problem appears to come from our side and cannot be resolved through normal support, contact us within 7 days of purchase so the case can be reviewed.

How Refund Requests Are Reviewed

When a refund request is submitted, we may ask for order details, device information, screenshots, or a short description of the issue. Support may first try to fix the problem before a final refund decision is made.

Situations That May Not Qualify

Requests may be declined if the issue is linked to unsupported apps, incorrect setup steps, unstable internet, device limitations, or a request submitted after the stated review period.

Contact Support First

Before asking for a refund, please contact support through WhatsApp or email. Many activation and playback issues can be resolved more quickly through direct troubleshooting.

Response Time

Refund reviews are handled as quickly as possible, but response times may vary depending on support demand and whether any extra verification is needed.